First guy didn't deal with totaled vehicles. He was responsive but not his department. The total claim adjuster was worthless. I received a settlement amount in a reasonable timeframe but when I had questions they wouldn't respond.
I finally called the general number and asked for the adjusters supervisor. That supervisor was responsive and even responded during non business hours. At that point I finally said forget my questions and send me the check. They wore me down.
Great ploy on their part. I thought maybe I ran into a lazy or overworked adjuster and wrote it off as bad luck. Now I had a medical claim. The medical claim adjuster was aware I went to the hospital to get checked out.
No worries. I filled out all their paperwork. Then I start getting past due invoices from medical providers. I call Safeco and they say they never received any medical invoices.
So sent them a copy of one of the invoices I had received. Email got bounced back. So I send from a different account and ask them to respond that they received it and will pay. No response.
No response. Ask Again, no response. I call the adjuster on the direct line and it goes to voicemail and the voicemail box is full. So I ask myself, what are the odds that I ran into the two worse adjusters they have? Pretty slim. Must be a systemic customer service issue on their part. Funny thing, both of the people I dealt with were Senior Claims representatives.
safeco home and auto insurance
Thought safeco was good until I had to file a claim auto insurance rates by car. TERRIBLE customer service to say the least. I will not be dealing with them anymore. Insured with Safeco because the starting rate was low.
File the claim and the adjuster was very very rude. She call me saying " haha you are not cover". I hire a layer and they raised my home owner insurence 12 times more! After two years they still doesn't paid and I already paid them 10k for 2 years homeowner insurence. Do not use them! I will needs to buy a new house to get rip of them. Your local Safeco insurance agent is someone you can trust to provide independent advice about buying insurance in Michigan safeco home and auto insurance.